The Kilmarnock Football Club Limited (“The Club”) is committed to ensuring all supporters receive fair and equitable treatment and access as is reasonably possible to do so to all goods, services and facilities offered to the public by the Club.
The Club attempts to produce all policies in an easy read format, printed in a minimum of 12 font.
The Club acknowledges that not all of our facilities are fully accessible to all supporters but are constantly working towards making all necessary reasonable adjustments as described by the Equality Act 2010 and all relevant codes of practice to comply fully with legislation.
All appropriate staff receives training in compliance and more detailed training is provided on a wide range of potential additional support which our staff may require in order to provide a fuller customer experience.
All senior managers, coaches and administrative staff are training in dementia awareness. The Club aims to ensure all staff are trained on an ongoing basis on a variety of additional support requirements.
The Club has appointed a Disability Liaison Officer (“The DLO”) to act as intermediary between supporters and senior management.
The Club uses the services of the Kilmarnock Football Club Disabled Supporters Association (“The KFCDSA”) to ensure we are providing services as required by both our home and visiting support.
Under the Customer Charter the Club has a grievance policy in place and any complaints will be dealt with under that process.
All contact details and pricing appears on the website and is updated regularly.