Season Ticket and Match Ticket Ts and Cs

1 Definitions

In these Conditions of Issue, the following words will have the following meanings:

“Conditions of Entry” means: (i) these Conditions of Issue; and (ii) the Ground Rules;
“Conditions of Issue” means these terms and conditions governing the issue and use of a Ticket as may be amended by Kilmarnock FC from time to time;
“Ground Rules” means those ground rules issued by Kilmarnock FC from time-to-time setting out the terms and conditions upon which spectators are granted admission to the Stadium (copies of which are on display at the Stadium, on the Kilmarnock FC website and which can also be obtained upon request from Kilmarnock FC);
“Match” means a home football match held at the Stadium and in which any of the Teams participates and “Matches” will be construed accordingly;
“Kilmarnock FC” means The Kilmarnock Football Club LTD, a company registered in Scotland No. 6219
“Season Ticket” means a ticket access card entitling you, subject to the Conditions of Entry, to admission to those Matches specified by Kilmarnock Football Club as being included within the season ticket, and use of the nominated seat at those Matches;
“Stadium” means Rugby Park, Kilmarnock, KA1 2DP and its surrounding grounds owned, occupied or controlled by Kilmarnock FC.
“Teams” means Kilmarnock FC
“Ticket” means an individual ticket for admission to a Match, or a Season Ticket; and
“you' means the holder of a Ticket and 'your' will be construed accordingly.

2 Formation of contract

2.1 These Conditions of Issue must be read in conjunction with the Ground Rules; together they comprise the Conditions of Entry under which a Ticket is sold to you and entry to the Stadium is made available. They apply only to Tickets sold by or on behalf of Kilmarnock FC through its official outlets and not any sales via any secondary ticket service provider.
2.2 Purchase of a Ticket from Kilmarnock FC constitutes acceptance of the Conditions of Entry.
2.3 All Tickets are sold subject to a safety certificate for the Stadium being granted by the appropriate authorities and being in place for each Match.
2.4 Kilmarnock FC may place a limit on the number of Tickets that may be purchased in a single transaction or a series of transaction and reserves the right to cancel Tickets purchased in excess of this number, and provide a refund at the face value of the Tickets.

3 Admission

3.1. If you do not comply with the Conditions of Entry Kilmarnock FC may, without prejudice to any other remedy it may have, refuse admission or may eject you from the Stadium.
3.2. Tickets are not valid for any events at the Stadium other than the Match specified on the individual Ticket or in the case of a Season Ticket, the Matches specified by Kilmarnock FC as being included within the Season Ticket.
3.3. A Ticket permits you to occupy, at the relevant Match, the seat indicated on the Ticket or stated on the confirmation receipt/email of purchase or otherwise notified to you by Kilmarnock FC.
3.4. Kilmarnock FC does not guarantee admission if you arrive at the Stadium less than thirty (30) minutes before the publicised kick-off time.
3.5. To be admitted to the Stadium, you must show your Ticket to the stewards at the turnstile.
3.6. While at the Stadium you agree to behave in a reasonable, responsible and lawful manner and to comply with the instructions of any official, steward or employee of Kilmarnock FC or any police officer.
3.7. Except for authorised press or media representatives holding official passes, or as permitted by the Ground Rules, you must not bring any equipment which is capable of recording footage of a Match into the Stadium or use such equipment for that purpose. Mobile telephones are allowed for personal and private use but not for recording Matches.
3.8. If you breach Clause 3.7 you may be refused admission to or be ejected from the Stadium and be required to deliver up any tapes, films, disks or other recordings or data to Kilmarnock FC and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright) to Kilmarnock FC.
3.9. Kilmarnock FC may from time to time create images and/or audio-visual footage of spectators attending the Stadium and this may include you. Kilmarnock FC owns all rights in these images and footage and will be entitled to use these:
3.9.1. to promote Kilmarnock FC and its commercial partners; and
3.9.2. for any other commercial activity.
You hereby give your consent to Kilmarnock FC to use your image for these purposes.
3.10. You agree not to bring into, use or display any sponsorship, promotional or marketing materials within the Stadium.
3.11. You agree not to offer or distribute (either free or for sale by any person) any consumer item or commercial product of any nature within the Stadium.
3.12. If you leave the Stadium at any time on a Match day, you will not be entitled to re-enter except where Kilmarnock FC expressly approves such re-entry.
3.13. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Children under this age will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match.
3.14. Kilmarnock FC may, in its reasonable discretion, relocate you to an alternative seat for any Match or part of a Match. Exercise of this right includes but is not limited to the following situations:
3.14.1. if Kilmarnock FC is required under the rules of a competition to provide that seating for the use of the competition organizer;
3.14.2. if the section of the Stadium in which the seat purchased is located has been closed; or
3.14.3. for safety, security or other operational reasons.
Reasonable efforts will be made to provide a comparable seat elsewhere in the Stadium.

4 Use of a ticket

4.1. All Tickets remain the property of Kilmarnock FC.
4.2. Please retain your Ticket at all times as you may be required to produce it together with evidence of your identity by any official, steward or employee of Kilmarnock FC or any police officer.
4.3. You agree not to sell, assign or transfer the Ticket or the benefit of it to any other person without the prior written consent of Kilmarnock FC, except that:-
4.3.1. if you have purchased Tickets on behalf of a group of people, you must retain one Ticket for your own use. The remaining Tickets are also subject to the Conditions of Entry and may be transferred to the other members of the group for their personal use provided that: the other members of the group would otherwise have been entitled to purchase a Ticket and attend the Match; the transfer is not for a payment or benefit which exceeds the face value of the Ticket; the transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; you make each member of the group aware that the Ticket is subject to the Conditions of Entry and that these apply as if the group member was the original purchaser; and you will provide the names and addresses of the group members if asked to do so by any official, steward or employee of Kilmarnock FC or any police officer;
4.4. You must not offer Tickets as gifts or prizes in any competitions or other promotional activities, unless Kilmarnock FC (in its absolute discretion) has given its prior written consent.

5 Pricing and ticketing information

5.1. If Kilmarnock FC discovers an error in the price or nature of the Ticket you have ordered from Kilmarnock FC, Kilmarnock FC will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification, or cancelling it. If Kilmarnock FC is unable to contact you, it will treat the order as cancelled and you will be given a refund at the face value of the Ticket on request, provided the request is made within a reasonable period.
5.2. Kilmarnock FC may apply:
5.2.1. There maybe a charge for the use of debit and credit cards as methods of payment for Tickets but any debit and credit card charges applied will not exceed the cost borne by Kilmarnock /FC for the use of those methods of payment; and
5.2.2. a booking fee for the issue of each Ticket purchased. The booking fee will be charged in addition to the stated face value of the Ticket and any payment method charge and includes the costs of administration, postage and delivery costs and other fulfilment charges.
5.3. If a Season Ticket is being paid for in instalments, such as standing order, the Season Ticket cannot be used while any instalment is overdue. Attempted use in such circumstances may lead to deactivation or confiscation until any outstanding amounts (which may include an administration charge and reasonable interest) are paid.
5.4. If a standing order instalment is not honoured, Kilmarnock FC may re-present the instruction to your bank or building society for payment and charge you an administration fee of up to £10 for doing so.
5.5. If outstanding sums are not paid within a reasonable period, Kilmarnock FC may terminate the instalment arrangement and either require you to pay all sums due plus interest or terminate this agreement and seek to sell the Season Ticket to a third party for the remainder of the Matches.
5.6. You may be subject to legal action by Kilmarnock FC to recover any losses incurred if Kilmarnock FC is unable to resell the Season Ticket. In addition, failure to pay may affect your ability to purchase tickets for future matches, to renew the Season Ticket, or to pay by instalments in the future.

6 Changes to date, refunds and exchange

6.1. Once you have purchased a Ticket, you will not be entitled to cancel it and no refund will be payable by Kilmarnock FC for any Matches that you are unable to attend.
6.2. In particular, you should note the following:
6.2.1. the dates, locations and times of all of Matches are subject to alteration and Kilmarnock FC will have no liability to you if these are altered;
6.2.2. Kilmarnock FC will use reasonable endeavours to publicise any changes to the date, locations and times of any Match as far in advance as possible via its website. Kilmarnock FC recommends that you check its website on a regular basis in order to confirm the latest dates and times of Matches; 
6.2.3. Matches may be postponed, abandoned or relocated (for example, due to pitch or weather conditions or other circumstances outside Kilmarnock FC control) and Kilmarnock FC will have no liability to you in these circumstances. You should retain the Ticket you were originally issued. Subject to Clause 6.2.4 and 6.2.5. you will be entitled to attend the re-arranged Match using the same Ticket.  
6.2.4. Where a Match is abandoned before the expiry of the first half, admission arrangements for the re-arranged fixture will be issued to those who attend the abandoned match. The arrangements in cases where the match is abandoned after the expiry of the first half shall be a matter for the discretion of the Club.
6.2.5. Matches may, occasionally, require to be played behind 'closed doors' meaning that no spectators are allowed to attend.
6.3. If a Match is cancelled and not subsequently re-arranged, or requires to be played behind closed doors, you will be entitled to a refund of the face value of your Ticket for that Match or pro rata in the case of a Season Ticket.
6.4. Entry to any alternative venue will be subject to the ground rules applying at that venue.

7 Lost or stolen tickets

7.1. Kilmarnock FC is not responsible for any Ticket which is lost, misplaced, damaged or stolen. If your Ticket is lost or stolen you should report this to Kilmarnock FC as soon as possible. If your Ticket is stolen, you should also contact the police.
7.2. Subject to the provision of satisfactory evidence of loss or theft, Kilmarnock FC may, at its option, issue you with a replacement Ticket upon payment by you of a non-refundable administration fee of £10. Kilmarnock FC reserves the right to withdraw this replacement Ticket facility for any Match without notice or liability.

8 Cancellation and withdrawal of home match ticket

8.1. Without limiting any other remedies it may have, Kilmarnock FC will be entitled to treat any Ticket obtained, used or offered for sale in breach of the Conditions of Entry as void and in that event all rights conferred by that Ticket will be nullified.
8.2. If you commit a serious or any persistent breaches of the Conditions of Entry Kilmarnock FC may take any, or any combination of, the following steps:
8.2.1. issue a warning;
8.2.2. refuse entry to the Stadium;
8.2.3. eject you from the Stadium;
8.2.4. confiscate and/or deactivate the Ticket;
8.2.5. exclude you from future entry to the Stadium for such period as Kilmarnock FC considers appropriate, in all of the circumstances;
8.2.6. withdraw any right to buy tickets for other matches;
8.2.7. cancel your participation in any membership scheme operated by or on behalf of Kilmarnock FC;
8.2.8. terminate this agreement on written notice with immediate effect; and
8.2.9. take separate legal action against you.
No refunds will be given in any of these circumstances.
8.3. The following actions will automatically constitute serious breaches of the Conditions of Entry:
8.3.1. breach of any of the Ground Rules;
8.3.2. committing a criminal offence in the Stadium or on the premises of Kilmarnock FC;
8.3.3. endangering the health, safety or welfare of any person at or during a Match or while on the premises of Kilmarnock FC;
8.3.4. causing damage to any property or premises of Kilmarnock FC;
8.3.5. sale or transfer of a Ticket to any person other than as permitted by the Conditions of Issue;
8.3.6. the supply of any misleading or incorrect information in any application for a Ticket;
8.3.7. any failure to pay or default of payment in respect of any sums owing to Kilmarnock FC (or any third party) in respect of a Ticket;
8.3.8. any failure to comply with the instructions of an official, steward or employee of Kilmarnock FC or any police officer;
8.3.9. accessing or attempting to access the pitch area of the Stadium without authorisation.
8.4. The list of actions which constitute a serious breach of the Conditions of Entry set out in Clause 8.3 is not exhaustive. There may be other actions which Kilmarnock FC deems to be a serious breach of the Conditions of Entry and entitle Klmarnock FC to exercise its rights under the Conditions of Entry.
8.5. Return or reactivation of a confiscated Ticket will be at the discretion of Kilmarnock FC.

9 Exclusion of liability

9.1. You are responsible for your own safety and the safety of any accompanying children when you are at the Stadium.
9.2. Subject to Clause 9.5 and to the maximum extent permitted by law, Kilmarnock FC excludes any liability for any loss, injury or damage to persons or property in or around the Stadium.
9.3. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions of Entry.
9.4. Subject to Clause 9.5:
9.4.1. Kilmarnock FC will not be responsible for any interruptions and/or restrictions to your view of the Match caused by: (i) the position of your seat; or (ii) the actions of other spectators; or (iii) the actions of Kilmarnock FC personnel or the emergency services.
9.4.2. Kilmarnock FC will not be liable to your whether in contract, delict (including negligence) or for breach of statutory duty or in any way for (in each case whether direct or indirect) any indirect or consequential losses whatsoever; and
9.4.3. Kilmarnock FC’s total liability to you in contract, delict (including negligence) or for breach of statutory duty or otherwise arising in connection with this agreement will be limited to a sum equal to the total face value of the Tickets purchased by you from Kilmarnock FC.
9.5. Nothing in the Conditions of Entry will serve to limit Kilmarnock FC liability in respect of death or personal injury caused by or arising from its negligence, or fraud.

10 General

10.1. If Kilmarnock FC delays or fails to enforce any of these Conditions of Entry it will not mean that Kilmarnock FC has waived its right to do so.
10.2. Kilmarnock FC will be entitled to assign any of its rights and obligations under the Conditions of Entry provided that your rights are not adversely affected.
10.3. If it is found by a court of competent jurisdiction that any of the Conditions of Entry cannot be enforced for any reason, this will not prevent the other provisions from continuing to apply.

11 Governing law

11.1. These Conditions of Issue and the Conditions of Entry are governed by Scots Law and any dispute relating to them will be subject to the exclusive jurisdiction of the Scottish Courts.

Kilmarnock FC Season Ticket Terms and Conditions 2019/20.

Season tickets are issued subject to the following regulations

  1. Season Tickets are non-transferable. The use of a season ticket card for one or more matches will be considered to constitute the acceptance of the conditions of use. If conditions are not accepted the card should be returned to the Killie Shop immediately.
  2. This season member card gives you access to the specified seat for valid first team Scottish Premiership fixtures only. The club reserves the right to change its advertised fixtures without notice or without liability. Play can not be guaranteed to take place on a particular date at any particular time.
  3. Season ticket membership cards remain the property of Kilmarnock FC and its use is subject to compliance with the conditions of use.
  4. If you forget to bring your season membership card to the match, the ticket office will issue a match ticket. In doing so this will invalidate the card.
  5. If a season ticket member card is lost or destroyed Kilmarnock FC will issue a duplicate card for a charge of £10, in doing so this will invalidate the original card.
  6. Season tickets acquired under a payment instalment plan will only be replaced if all payments under the agreement are up to date.
  7. If you change your contact details during the season please contact the Killie Shop to amend your details.
  8. Each season membership card is valid for the advertised match date or any date to which a match is re-scheduled. NO REFUNDS will be given under any circumstances.
  9. Concession Tickets are available to persons aged under 21, students in full-time education and to persons over 65. A persons age at 31st July 2019 will determine the category of ticket. Proof of age will be required.
  10. The Club reserves the right to re-locate reserved seats for safety or segregation reasons. The club can not guarantee your seat will not be affected by adverse weather conditions.
  11. Ticket holders are subject to ground regulations which are displayed in the Stadium and copies of which are available on request.
  12. The Club has a strict behavioural policy. Racial and sectarian abuse will not be tolerated at any time. Repeated use of foul or abusive language will be regarded as verbal assault and offenders will be ejected from the Stadium.
  13. Serious misconduct will result in this ticket being cancelled without refund or compensation.
  14. Entry to the ground is conditional upon Ticket holders consent to being searched on entering the stadium and to the confiscation of prohibited items in terms of the ground regulations.
  15. Standing is forbidden in seated viewing areas.
  16. Under 16 FREE: Up to one under-16 free with every full price adult season ticket purchased.
    Offer is only valid at the time of purchase. Adult and under-16 tickets will be seated together.
    Full details must be supplied for the free under-16 at the time of purchase. The free under-16 ticket must be used by the nominated under-16 only.
  17. Family Tickets: A family ticket covers up to two adults and two under-16s. Offer is only valid at the time of purchase. All tickets will be seated together. Families should enter the turnstiles together on match-days, no adult should enter without being accompanied by the relevant under-16 season ticket holder. Full details must be supplied for all four persons at the time of purchase.
Family section season ticket holders must sit within the allocated section, failure to comply can result in season tickets being revoked.

Please note that IN ACCORDANCE WITH THE CRIMINAL LAW (CONSOLIDATION) (SCOTLAND) ACT 1995 it is an offence punishable by law for any person to enter or attempt to enter the stadium:
  1.  Whilst in possession of a prohibited container which is or was capable of holding liquid and which if thrown would be capable of causing injury to another person.
  2. Whilst in possession of alcohol
  3. Whilst drunk
  4. Whilst in possession of any article or substance whose main purpose is the emission of a flare for purposes of illuminating or signalling of the emission of smoke or visible gas.
  5. Whilst in possession of a firework.